Learn how and why veterinary bills are increasing, and how a Healthy Paws plan can help.
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The Healthy Paws Community is a vibrant, social-first space for all pet lovers—whether you’re a Healthy Paws policyholder or simply passionate about pets. As a Pack Member, you can share your favorite pet photos and videos, connect with fellow pet parents, and stay informed with the latest Healthy Paws news and tips. It’s a welcoming place focused on connection, positivity, and celebrating the joy pets bring to our lives!
Everyday expenses for a pet now exceed $4,000 a year on average, according to new research. As prices continue to climb, pet owners face tough choices. Pet insurance can be a financial backstop against the unexpected.
Two options for fast claims reimbursement
Direct Pay helps you say yes when care is critical
Healthy Paws can arrange to reimburse your vet directly, enabling you to say yes to life-saving care for your pet when funds are tight. The Healthy Paws Direct Pay team works with your vet’s office to get the documentation needed to approve and pay your claim to the vet, so your pet’s treatment can proceed. See more details in the FAQs below.
“We had a pet with a foreign body obstruction. The owner was heart-wrenchingly honest, stating she simply could not afford the procedure up front and feared she would have to say goodbye. When we confirmed approval with Healthy Paws Direct Pay, the relief on her face was indescribable.”
ellenmary kelley | redbank veterinary hospital
Our mobile app makes claims even easier
Frequently asked questions about claims
No forms are necessary! Simply submit your claim by taking a photo of your invoice and uploading it through our online Customer Center or Healthy Paws Mobile App. If you would like a claim form, you can download a pre-populated, personalized form in the My Account section of the Customer Center.
- You can also submit your invoice(s) and supporting medical documents to claims@healthypawspetinsurance.com
- Fax (888-228-4129)
- Or mail to: Healthy Paws pet insurance P.O. Box 1156 Portland, ME 04104
Important to note: Make sure to file all claims within ninety 90 days of your pet's treatment date, and include all necessary documentation with your claim. Claims filed more than 90 days after the treatment date will be ineligible for reimbursement.*
*Not applicable in all states.
Direct Pay is set up to provide reimbursement directly to your veterinarian after services are performed. You can call or email our Customer Service team to start the process when you are facing a veterinary expense which is eligible for coverage under your policy (and you need help up front to cover the cost).
We will work with your vet to obtain your estimate and supporting documentation and arrange to pay the reimbursable amount on your claim directly to them. The entire reimbursable portion of your claim qualifies for Healthy Paws Direct Pay.* The Direct Pay service does not result in any extra fees and there are no third-party platforms, apps or services to enroll in.
Call the Customer Service: 1-855-898-8991
Direct Pay Email: directpay@healthypaws.com
Direct Pay Fax: 1-844-333-0739
*The reimbursable amount on your claims is determined by the terms of your policy (the annual limit, reimbursement percentage and annual deductible you selected) and by how much of your annual deductible has been met at the time the claim occurs.
Yes! To meet your annual deductible (after which reimbursements will start), we recommend that you submit all claims pertaining to new accidents, illnesses and injuries.